Alpha Automotive is looking for a Tow Truck Dispatcher to join our rapidly growing team!
Here at Alpha Automotive, we pride ourselves on providing the best experience possible for our customers and providing them with an elevated level of personalized service each and every time.
As a Tow Truck Dispatcher, a typical day may include:
Assigning drivers to the routes and overseeing their dispatch
Ensuring tows are completed on time and accurately
Receiving incoming calls and gathering essential information regarding the nature of the customer's vehicle issue and location.
Documenting all relevant information, including customer details, service requests and job statuses thoroughly in dispatching software
This career may be for you if:
You have experience using software like Towbook, AAA, Turo, Michell, and/or CCC
You have excellent communication skills, both verbal and written, with the ability to convey information clearly, accurately, and professionally
You have previous experience as a tow truck dispatcher, customer service and/or call center representative
You have a strong customer service mindset, with the ability to make quick decisions under pressure
Benefits include:
Training & competitive pay
Dental, vision & disability insurance
Paid time off after a year of service
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